Privacy Policy

1. Information We Collect

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website.

• Names, email addresses, and phone numbers.
• Job titles and company names.
• Details regarding your project requirements.

2. How We Use Your Information

We process your personal information for a variety of business purposes, including:

• To fulfill and manage your requests for consultation and services.
• To send administrative information to you, such as changes to our terms, conditions, and policies.
• To respond to legal requests and prevent harm.

3. AI Data Processing & Human Oversight

As a Human+AI Hybrid development house, we utilize artificial intelligence technologies (including Large Language Models and Machine Learning). However, we do not train public AI models on your proprietary or sensitive personal data. Any data processed via our Private AI solutions or Agentic Workflows is strictly ring-fenced and subjected to mandatory human-in-the-loop review to ensure zero PDPA compliance issues.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Contact Us

If you have questions or comments about this notice, you may email our Data Protection Officer at:

contactus@micro-ark.com

Or by post to:
Microark Sdn. Bhd. (Company No. 1501135V)
A07-05, Pinnacle Kelana Jaya
Jalan SS 7/26, Ss 7, 47301 Petaling Jaya, Selangor, Malaysia